Revision 5, Effective 1/1/2019
What this document is: These terms serve as a master agreement between NW Technologies Group and Client, and apply to Client’s purchases from NWTechs of services (fixed price, hourly, or subscription), licenses for software, and hardware. In the event of any conflict between the terms of this agreement and any other subsequent written agreement executed by both parties (such as an eQuote), the terms of the subsequent agreement will prevail.
Section 1 - Rates
We hate multi-tiered rates. They're too confusing. Services not covered by a fixed-price agreement shall be provided to Client at a rate of $150.00 per hour, and shall apply regardless of whether the Services are performed on-site, remotely or by telephone.
How our clocks work. Services are billed in 15 minute increments, and are based on actual time spent, regardless of the complexity of the problem or issues addressed. There is a one (1) hour minimum charge for services other than off-site support.
Let's talk up front! Client is responsible for placing any written time limits – if necessary – before services are provided by NWTechs and cannot be retroactive.
Did we say fixed price? We meant it. Wherever possible, upgrades and functionality changes will be included at no additional charge as part of your fixed-price agreement. Major upgrades or significant functionality changes will be submitted as separate projects, and if approved by Client, will be billed on a per-project basis.
Inflation happens, things change. NWTechs reserves the right to periodically increase its rates, and will provide Client with no less than 30 days' written notice.
Section 2 - Terms, Payment & Collection Costs
You agree to pay us. Client will pay NWTechs all fees due upon receipt of an invoice specifying the amounts due. Fees for all flat rate services are due in advance. Client’s obligation to pay undisputed amounts due for services and NWTechs's right to all such amounts are absolute and unconditional. Client is not entitled to setoff of such amounts.
If you don't pay us, we charge late fees. If payment is not received on or before any invoice due date, interest shall begin to accrue and be payable at the lesser of the maximum rate permitted under applicable law or at the rate of one and one-half percent (1.5%) per month from the date due until paid in full.
We don't want to go here, but... If NWTechs enlists the services of a collection agency to collect any amounts past due from Client under this Agreement; Client shall be responsible for and agrees to pay all such collection costs.
Section 3 - Termination
It's OK, no hard feelings. Agreements for services can be canceled by either party with 30 days' advance notice. Sections 2, 4, 5, and 6 will survive the termination or expiration of this Agreement.
Section 4 - Stuff we agree to
We have insurance. NWTechs will provide and maintain during its rendition of the Services, but only for losses arising out of NWTechs' work for Client professional liability insurance covering the effects of errors and omissions in the performance of professional duties in the amount of one million dollars ($1,000,000) for each occurrence and two million dollars ($2,000,000) general aggregate.
We're proud to be on your team. Client agrees that NWTechs and its Affiliates may refer to Client as a Client of NWTechs, both internally and in externally published media.
Section 5 - Stuff you agree to
No pirated software. Client warrants that all software it provides to NWTechs for installation, configuration or use in any way, has been legally obtained and is properly licensed. Client further warrants that it has legally purchased sufficient number of copies of such software and that it has not violated any licensing laws. NWTechs has no knowledge regarding licensing of software provided to it by Client and Client indemnifies NWTechs for any installation, configuration or use of such software. Client understands and acknowledges that that it shall be solely responsible and liable for all licensing and purchasing of software.
It’s old and broken, let it go. Client acknowledges that NWTechs is authorized to properly recycle or otherwise discard old equipment which is decommissioned and removed from service by NWTechs during the course of this agreement. In the event that the market value of any individual piece of decommissioned equipment exceeds $300, NWTechs agrees to reimburse Client for the approximate value of the item, minus a 30% commission.
Let's keep this between us. Client may not assign this Agreement or any rights granted in this Agreement to any third party, except with the prior written consent of NWTechs.
We love our people. Client acknowledges that NWTechs has a substantial investment in its employees and contractors that provide Services to Client under this Agreement and that such employees and contractors are subject to NWTechs' control and supervision. In consideration of this investment, Client agrees not to solicit, hire, employ, retain, or contract with any employee or contractor of NWTechs, without first receiving NWTechs' written consent. If any employee or contractor terminates his or her current engagement with NWTechs (regardless of the reason for termination), and is employed by Client (or any affiliate or subsidiary of Client) in any capacity either during or within a six (6) month period, Client shall immediately pay NWTechs an amount equal to 50% of the then current yearly salary or wage paid by NWTechs to such employee or contractor.
Section 6 - Other stuff our lawyers made us say
We're independent by nature. Nothing in this Agreement will be construed to make either party an employer, employee, agent or partner of the other, and this Agreement will not be construed to create rights, express or implied, on behalf of or for the use of any party other than NWTechs and Client. All of the Services performed by NWTechs will be performed as an independent contractor. NWTechs will perform such Services under the general direction of Client, but NWTechs will have sole discretion to determine the manner, method and means of performing such Services subject to the provisions of this Agreement and applicable Statement of Work. Neither party will have any authority to make any contract in the name of or otherwise to bind the other party. NWTechs will be responsible for and will pay all unemployment, social security and other payroll taxes, and all worker's compensation claims, worker's compensation insurance premiums and other insurance premiums, with respect to NWTechs and NWTechs' employees.
If we wrote it, we own it... NWTechs, or its Affiliates or licensors, retains all right, title and interest in any and all intellectual property, informational, industrial property and moral rights in any Product developed by NWTechs, and copies thereof. NWTechs neither grants nor otherwise transfers any rights of ownership in the Product to Client. Nothing in this Agreement is intended to or will have the effect of vesting in or transferring to Client rights in NWTechs' or its affiliates' or its or their suppliers' software, methods, know-how or other intellectual property, regardless of whether such intellectual property was created, used or first reduced to practice or tangible form in the course of performance of the Services, whether solely by NWTechs or jointly with Client.
... but you can use it forever. Subject to the terms of this Agreement, NWTechs grants Client a perpetual, non-exclusive, non-transferable license to use and modify all programming, documentation, reports, and any other deliverables provided as part of the Services (“Deliverables”) solely for its own internal use.
Can you keep a secret? We can. This Section sets out the terms for identification of information which is considered confidential and proprietary by a party (the “Discloser”), and restrictions against use and disclosure of such Confidential Information after disclosure to the other party (the “Recipient”). Recipient may not disclose Confidential Information of Discloser to any third party without the prior written consent of Discloser. The term “Confidential Information” means all proprietary or confidential information that is disclosed to the Recipient by the Discloser, and includes, among other things (i) any and all information relating to products or services provided by a Discloser, its Client-related and financial information, source and executable code, flow charts, drawings, techniques, specifications, development and marketing plans, strategies, forecasts, and sales and marketing materials, and (ii) the terms of this Agreement. Confidential Information does not include information that Recipient can show: (A) was rightfully in Recipient's possession without any obligation of confidentiality before receipt from the Discloser; (B) is or becomes a matter of public knowledge through no fault of Recipient; (C) is rightfully received by Recipient from a third party without violation of a duty of confidentiality; or (D) is or was independently developed by or for Recipient.
We resell other people's stuff. NWTechs, acting as a reseller for third parties, may sell hardware or software or other products or services to Client. All restrictions, and other terms pertaining to the product are found only in the applicable agreement provided with the product by the original manufacturer of the product (the “OEM Agreement”), and such OEM Agreement is only between Client and the third party owner of the product. Each order for product by Client shall only be effective upon written acknowledgment and acceptance of such order by NWTechs. Further, any additional or conflicting terms of Client's purchase order with this agreement are rejected by NWTechs.
We didn't make it, they did. Except for warranties provided by the product owner in the OEM Agreement, each product or service is provided “as is”, with all faults. NWTechs specifically disclaims all warranties, including without limitation the implied warranties of merchantability, fitness for a particular purpose, non-infringement and quiet enjoyment. NWTechs does not warrant that the operation of product or servicewill be uninterrupted or error free, or that all product defects can be corrected.
When we can't agree, let's get some help to work it out. Any controversy or claim arising out of or relating to this agreement will be subject to arbitration administered by the American Arbitration Association under its commercial arbitration rules. The award and any findings of the arbitrator must be filed within thirty (30) days of the final arbitration hearing. Judgment on any award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Nothing contained in this section will limit either party's ability to seek injunctive relief in any court. The prevailing party in any litigation or arbitration proceeding is entitled to recover, from the other party, its reasonable attorneys' fees and necessary costs incurred in such proceeding. The parties will arbitrate disputes in confidence.
Quite frankly, there is a limit. NWTechs shall not be liable to Client for direct damages greater than the amount or price payable hereunder for its Services. Further, NWTechs shall not be liable to Client for any special, indirect, incidental, consequential or punitive damages arising out of or relating to this Agreement, whether the claim alleges tortuous conduct (including negligence) or any other legal theory.
Force Majeure (can you speak French?) Any delay or failure of any party to perform any obligation under this Agreement caused by governmental restrictions, labor disputes, storms or natural disasters, emergency, or other causes beyond the reasonable control of the party, will not be deemed a breach of this Agreement, provided the affected party has made reasonable efforts to comply with this Agreement. This provision does not apply to the payment of monies due under this agreement.
Don't throw the baby out with the bathwater. The provisions of this Agreement and any subsequent addendum that by their sense and context are intended to survive the termination or expiration of this Agreement shall survive. Any provision of this Agreement which is invalid, illegal or unenforceable in any jurisdiction shall, as to that jurisdiction, be ineffective to the extent of such invalidity, illegality or unenforceability without affecting in any way the remaining provisions hereof or, to the extent permitted by law, rendering that or any other provision invalid, illegal or unenforceable. Our failure to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision.
Welcome to Oregon, enjoy your stay. Oregon State law shall govern the construction, validity, and interpretation of this Agreement and the performance of its obligations.
That's all, folks. This Agreement contains the entire agreement between the parties regarding the subject matter herein, and supersedes any prior agreements or representations, whether oral or written. No agreement, representation or understanding not specifically contained herein shall be binding, unless reduced to writing and signed by NWTechs and Client.
NWTechs Managed VoIP Service Addendum
Revision 1, Effective 2/1/2017
What this document is: These terms serve as an addendum to master terms and conditions agreement between NW Technologies Group (“we,” “us” or “NWTechs”) and Customer (“you,” “user”, “Customer” or “Subscriber”), and apply to Customer's purchases of NWTechs Managed VoIP Service and related services and hardware.
By activating or using the service, you represent that you are of legal age to enter into this agreement and that you have read, understand and fully accept the terms and conditions of this agreement.
VoIP Section 1 –Emergency Services / E911 Dialing
E911 Service. The Service does not support traditional 911 access to emergency services. Instead, we offer a feature known as “E911 Dialing” which is a limited emergency calling service available only on NWTechs-certified Devices or Equipment. The E911 Dialing feature may not work at all when used in conjunction with a Soft Phone, Virtual Numbers or Subscriber provided Customer Premise Equipment.
E911 Registration Required. Our E911 Dialing feature is not automatic -- registration of the physical location of the supported Device is required. NWTechs will register your initial location of use when you subscribe to the Service. When you move the Device to another location, change your phone number, or if you add or port new phone numbers to your account, you must re-register your E911 location information by sending an email to email@example.com. If you do not register your new location, any call you make using the E911 Dialing feature may be sent to an emergency center near your old address. For purposes of the E911 Dialing feature, you may only register one location at a time for each phone number you use with the Service. E911 Dialing will not be activated for any phone line that you are using with the Service unless and until you receive an email from us confirming that the E911 Dialing feature has been activated for that phone line.
Power Failure Outages. E911 Dialing does not function in the event of a power failure or disruption. If there is an interruption in the power supply, the Service, including E911 Dialing, will not function until power is restored. Following a power failure or disruption, you may need to reset or reconfigure the Device prior to utilizing the Service, including E911 Dialing.
Internet Service Outages. Service outages or suspensions or terminations of service by your broadband provider or ISP will prevent all Service, including E911 Dialing, from functioning. Additionally, your ISP or broadband provider or other third party may intentionally or inadvertently block the ports over which the Service is provided or otherwise impede the usage of the Service. In that event, provided that you alert us to this situation, we will attempt to work with you to resolve the issue. During the period that the ports are being blocked or your Service is impeded, and unless and until the blocking or impediment is removed or the blocking or impediment is otherwise resolved, your Service, including the E911 Dialing feature, may not function. You acknowledge that NWTechs is not responsible for the blocking of ports by your ISP or broadband provider or any other impediment to your usage of the Service, and any loss of service, including E911 Dialing, that may result. In the event that you lose service as a result of blocking of ports or any other impediment to your usage of the Service, you will continue to be responsible for payment of the Service charges unless and until you terminate the Service in accordance with this Agreement.
Account Suspension Outages Service outages due to suspension or termination of your account will prevent all Service, including E911 Dialing, from functioning.
Other Outages. If there is a Service outage for any reason, such outage will prevent all Service, including E911 Dialing, from functioning. Such outages may occur for a variety of reasons, including, but not limited to, those reasons described elsewhere in this Agreement.
Network Congestion; Reduced Speed for Routing or Answering E911 Dialing Calls. There may be a greater possibility of network congestion and/or reduced speed in the routing of a 911 Dialing call made utilizing the Service as compared to traditional 911 dialing over traditional public telephone networks.
Possible Lack of Automatic Number Identification. It may or may not be possible for the local emergency personnel to automatically obtain your phone number when you use E911 Dialing. Our system is configured to send the automatic number identification information; however, one or more telephone companies, not us, route the traffic to the emergency response center and that center may not be capable of receiving and passing on that information. As a result, the operator who answers your E911 Dialing call may not be able to automatically obtain your phone number and call you back if the call is not completed or is not forwarded, is dropped or disconnected, if you are unable to speak to tell the operator your phone number, or if the Service is not operational for any reason.
Disclaimer of Liability and Indemnification. We do not have any control over whether, or the manner in which, calls using our E911 Dialing service are answered or addressed by any local emergency response center. We disclaim all responsibility for the conduct of local emergency response centers and the national emergency calling center. We rely on third parties to assist us in routing E911 Dialing calls to local emergency response centers and to a national emergency calling center. We disclaim any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. Neither NW Technologies Group nor its officers or employees may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to our E911 Dialing service unless such claims or causes of action arose from our gross negligence, recklessness or willful misconduct. You shall defend, indemnify, and hold harmless NW Technologies Group, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to you in connection the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, attorney’s fees) by, or on behalf of, you or any third party relating to the absence, failure or outage of the Service, including E911 Dialing, incorrectly routed E911 Dialing calls, and/or the inability of any user of the Service to be able to use E911 Dialing or access emergency service personnel.
Alternate 911 Arrangements. If you are not comfortable with the limitations of the 911 Dialing service, you should consider having an alternate means of accessing traditional 911 or E911 services or terminating the Service.
VoIP Section 2 – Subscription Term
Term Length. Service is offered on a monthly or multi-month basis as described on your signed eQuote, activation, or order form. The term begins on the date that NW Technologies Group activates your Service and ends on the day before the anniversary date of your Term. Subsequent terms of this Agreement automatically renew on a monthly basis unless you give us written notice of non-renewal at least ten (10) days before the end of the monthly term in which the notice is given. You are purchasing the Service for full monthly terms, meaning that if you attempt to terminate Service prior to the end of a monthly term, you will be responsible for the full month’s charges to the end of the then-current term, including, without limitation, unbilled charges, all of which will immediately become due and payable. Expiration of the term or termination of Service will not excuse you from paying all accrued and unpaid charges due under this Agreement.
VoIP Section 3 – Service Usage
Recording Conversations. The Service provides a function that allows a User or Subscriber to record individual telephone conversations. The laws regarding the notice and notification requirements of such recorded conversations vary by state to state. Subscriber is solely responsible for applying the local laws in the relevant jurisdiction when using this feature.
Prohibited Uses. We reserve the right to immediately terminate your Service if, in our sole and absolute discretion, we determine that you have used the Service or the Device in any of the following ways: (a) Resale. You shall not resell or transfer the Service to another party without our prior written consent. (b) Telemarketing. You are prohibited from using the Service for auto-dialing, continuous or extensive call forwarding, telemarketing (including, without limitation, charitable or political solicitation or polling), fax or voicemail broadcasting or fax or voicemail blasting.
(c) Unlawful Purposes. You shall use the Service and the Device only for lawful purposes.
(d) Harassment. You shall not use the Service in any way that is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, or any similar behavior.
Termination for Prohibited Uses. In the event of a termination for Prohibited Uses, you will be responsible for the full month’s charges to the end of the current term, including, without limitation, unbilled charges, plus a termination fee, if applicable, all of which will become immediately due and payable upon termination of your Service. Additionally, we may forward the relevant communication and other information, including your identity, to the appropriate authorities for investigation and prosecution. You hereby consent to our forwarding of any such communications and information to these authorities. In addition, NW Technologies Group will provide information in response to law enforcement requests, subpoenas, court orders, to protect its rights and property and in the case where failure to disclose the information may lead to imminent harm to the customer or others.
Use outside the United States. Although we encourage you to use of the Service to place calls to foreign countries from within the United States, we do not presently offer or support the Service in any countries other than the United States and Canada. If you use the Service or the Device outside of the United States or Canada, you will be solely responsible for any violations of local laws and regulations resulting from such use. We reserve the right to terminate your Service immediately if we determine, in our sole and absolute discretion, that you have used the Service or the Device outside of the United States or Canada.
Theft of Service. You shall notify us immediately, in writing or by calling our customer support line, if the Device is stolen or if you become aware at any time that your Service is being stolen, fraudulently used or otherwise being used in an unauthorized manner. When you call or write, you must provide your telephone number and a detailed description of the circumstances of the Device theft, fraudulent use or unauthorized use of Service. Failure to do so in a timely manner may result in the termination of your Service and additional charges to you. Until such time as we receive notice of the theft, fraudulent use or unauthorized use, you will be liable for all use of the Service using a Device stolen from you and any and all stolen, fraudulent or unauthorized use of the Service.
Service Distinctions. The Service is not a telecommunications service and we provide it on a best efforts basis. Important distinctions exist between telecommunications service and the Service offering that we provide. The Service is subject to different regulatory treatment than telecommunications service. This treatment may limit or otherwise affect your rights of redress before regulatory agencies.
No 0+ or Operator Assisted Calling; May Not Support x11 Calling. The Service does not support 0+ or operator assisted calling (including, without limitation, collect calls, third party billing calls or calling card calls). The Service may not support 311, 511 and/or other x11 (other than certain specified dialing such as 911 and 411, which are provided for elsewhere in this Agreement) services in one or more (or all) service areas.
No Directory Listing. The phone numbers you obtain from us will not be listed in any telephone directories. Phone numbers transferred from your local phone company may, however, be listed. As a result, someone with your phone number may not be able to utilize a reverse directory to lookup your address.
Incompatibility with Other Services. (a) Security Systems. The Service may not be compatible with security systems. You may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business. You are responsible for contacting the alarm monitoring company to test the compatibility of any alarm monitoring or security system with the Service. (b) Certain Broadband and Cable Modem Services. You acknowledge that the Service presently may not be compatible with some broadband services. You further acknowledge that some providers of broadband service may provide modems that prevent the transmission of communications using the Service. We do not warrant that the Services will be compatible with all broadband services and expressly disclaim any express or implied warranties regarding the compatibility of the Service with any particular broadband service.
VoIP Section 4 - Termination
Number Transfer on Service Termination. Upon the termination of your Service, we may, in our sole and absolute discretion, release to your new service provider the telephone number that you ported (transferred or moved over) to us from your previous service provider and used in connection with your Service if:
such new service provider is able to accept such number;
your account has been properly terminated;
your account is completely current, including payment for all charges and applicable termination fees; and
you request the transfer upon terminating your account.
Termination; Discontinuance of Service. We reserve the right to suspend or discontinue the Service generally, or to terminate your Service, at any time in our sole and absolute discretion. If we discontinue the Service generally, or terminate your Service without a stated reason, you will only be responsible for charges accrued through the date of termination, including a pro-rated portion of the final month’s charges. If your Service is terminated on account of your breach of any provision of this Agreement, you will be responsible for the full month’s charges to the end of the current term, including, without limitation, unbilled charges, plus the termination fee, if applicable, all of which will immediately become due and payable.
Termination Fee. You will be charged a termination fee of three months of service if your Service is terminated for any reason during the Term following the activation of your Service.
VoIP Section 5 - Taxes and Fees
Taxes. You are responsible for all applicable federal, state, provincial, municipal, local or other governmental sales, use, excise, value-added, personal property, public utility or other taxes, fees or charges now in force or enacted in the future, that arise from or as a result of your subscription or use or payment for the Service or a Device.
Payphone Charges. If you use our “Toll Free” feature or any toll free feature that we offer in the future, we will be entitled to recover from you any charges imposed on us either directly or indirectly in connection with toll free calls made to your number. We may recover these amounts by means of a per-call charge, rounded up to the next cent, or in such other fashion as we deem appropriate for the recovery of these costs.
Charges for Directory Calls (411). We will charge you $1.50 for each call made to directory assistance.
VoIP Section 6 – Further Limitation of Liability, Indemnification, Warranties
Limitation of liability. Our aggregate liability under this agreement will in no event exceed the Service charges with respect to the affected time period. We will not be liable for any delay or failure to provide the Service, including E911 Dialing, at any time or from time to time, or any interruption or degradation of voice quality that is caused by any of the following: An act or omission of an underlying carrier, service provider, vendor or other third party; Equipment, network or facility failure; Equipment, network or facility upgrade or modification; Force majeure events such as (but not limited to) acts of God, acts of nature, strikes, fire, war, riot, acts of terrorism and government actions; Equipment, network or facility shortage; Equipment or facility relocation; Service, equipment, network or facility failure caused by the loss of power to you; Outage of, or blocking of ports by, your ISP or broadband service provider or other impediment to usage of the Service caused by any third party; Any act or omission by you or any person using the Service or Device provided to you; Any other cause that is beyond our control, including, without limitation, a failure of or defect in any Device, the failure of an incoming or outgoing communication, the inability of communications (including, without limitation, 911 Dialing) to be connected or completed, or forwarded.
No warranties on Service. We make no warranties, express or implied, including but not limited to, any implied warranties of merchantability, fitness of the service or device for a particular purpose, title or non-infringement or any warranty arising by usage of trade, course of dealing or course of performance or any warranty that the service will meet customer’s requirements. Without limiting the foregoing, we do not warrant that the service or device will be without failure, delay, interruption, error, degradation of voice quality or loss of content, data or information. Neither NWTechs nor its officers, directors, employees, affiliates or agents, or any other service provider or vendor who furnishes services devices, or products to customer in connection with the service, will be liable for unauthorized access to our or your transmission facilities or premises equipment or for unauthorized access to, or alteration, theft or destruction of, customer’s data files, programs, procedures or information through accident, fraudulent means or devices or any other method, regardless of whether such damage occurs as a result of NWTechs or its service provider’s or vendors’ negligence. Statements and descriptions concerning the service, if any, NWTechs or NWTechs agents or installers are informational and are not given as a warranty of any kind.
Disclaimer of Liability for Damages. In no event will NW Technologies Group, its officers, directors, employees, affiliates or agents or any other service provider who furnishes services to you in connection the service be liable for any direct, incidental, indirect, special, punitive, exemplary or consequential damages, or for any other damages, including but not limited to personal injury, wrongful death, property damage, loss of data, loss of revenue or profits, or damages arising out of or in connection with the use or inability to use the service, including inability to access emergency service personnel through the 911 dialing service or to obtain emergency help. The limitations set forth herein apply to claims founded in breach of contract, breach of warranty, product liability, tort and any and all other theories of liability and apply whether or not we were informed of the likelihood of any particular type of damages.
Content. You will be liable for any and all liability that may arise out of the content transmitted by you or to any person, whether authorized or unauthorized, using your Service or Device (each such person, a “User”). You shall assure that your and your User’s use of the Service and content comply at all times with all applicable laws, regulations and written and electronic instructions for use. We reserve the right to terminate or suspend your Services and remove your or your Users’ content from the Service, if we determine, in our sole and absolute discretion, that such use or content does not conform to the requirements set forth in this Agreement or interferes with our ability to provide Services to you or others. Our action or inaction under this Section will not constitute any review or approval of your or Users’ use or content.
Privacy. NW Technologies Group’s Managed VoIP Service utilizes, in whole or in part, the public Internet and third party networks to transmit voice and other communications. NW Technologies Group is not liable for any lack of privacy which may be experienced with regard to the Service.
Indemnification Client shall defend, indemnify, and hold harmless NW Technologies Group, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to you in connection with NWTechs VoIP Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, attorney’s fees) by, or on behalf of, you or any third party or user of the Service, relating to the Services, including, without limitation, E911 Dialing.
[End of NWTechs Managed VoIP Service Addendum]